Lost or Stolen itemsPurposeful damageDamage caused by modification

Search

Q: What's covered

General wear and tearManufacturer defectsFading or Plating issuesBreakageIf one of our products should ever fail to meet your expectations, we’ll work to make it right through repair, replacement, or credit.

When you choose an ETRNL piece, you're not just buying a product, you're securing a legacy of unparalleled quality. Should your ETRNL piece ever fall short of perfection or encounter an accident we'll set things right - free of charge, without hesitations and no questions asked.

This is the strength of our commitment, our guarantee to you – because every ETRNL item you own is designed to last a lifetime, as enduring and memorable as the bonds it celebrates.

General wear and tear
Manufacturer defects
Fading or Plating issues
Breakage

If one of our products should ever fail to meet your expectations, we’ll work to make it right through repair, replacement, or credit.

Lost or Stolen items
Purposeful damage
Damage caused by modification

Simply contact our customer service team at support@etrnl.com.au detailing the issue along with your Name, Order # and a photo of the issueand we’ll take care of the rest.

ETRNL implement a fair use policy within the lifetime guarantee, reserving the right to reject claims if the policy is being abused.

Should you want to replace your piece for any reason that is not covered by the lifetime guarantee please still get in touch and we can arrange a replacement for a reduced price.

Search

LIFETIME GUARANTEE LIFETIME GUARANTEE